Privacy Policy
Welcome to X369 Creations. Your privacy is important to us, and we are committed to protecting the personal information you share while using our website and services. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, purchase our handcrafted products, or interact with our business online.
By accessing or using our website, you agree to the terms outlined in this Privacy Policy. We encourage all users to read this policy carefully to understand our practices regarding personal information and data protection.
Information We Collect
When you browse our website, place an order, subscribe to updates, or contact us directly, we may collect certain personal details including your name, phone number, email address, billing address, shipping address, and payment-related information. This information helps us process your orders smoothly and provide a better customer experience.
We may also collect non-personal information such as browser type, device information, IP address, pages visited, and browsing behavior on our website. This information is used for website analytics and performance improvements.
How We Use Your Information
The information collected from customers is used primarily to process and deliver orders for our handcrafted products including Incense & Dhoop Sticks, Lippan Art, Handmade Natural Soaps, and Luxury Designer Scented Candles.
We may also use your information to provide customer support, send order confirmations and shipping updates, improve our products and services, inform customers about new collections or promotional offers, and maintain website security.
Payment Information & Security
We value the trust our customers place in us. All online payments are processed through secure and trusted payment gateways. Sensitive payment information such as debit card details, credit card numbers, banking credentials, and CVV details are not stored on our servers.
We implement appropriate security measures to protect customer data against unauthorized access, misuse, loss, or disclosure. While we strive to maintain complete security, no online platform can guarantee absolute protection.
Cookies & Website Analytics
Our website may use cookies and similar technologies to improve user experience and website functionality. Cookies help us understand customer preferences, remember browsing sessions, and analyze website traffic for better performance.
Users may disable cookies through their browser settings if preferred, although some website features may not function properly afterward.
Third-Party Services
We may use trusted third-party service providers for payment processing, shipping, website analytics, and marketing activities. These third parties only receive information necessary to perform their services and are expected to maintain confidentiality.
X369 Creations is not responsible for the privacy policies or practices of external websites linked from our platform. Users are encouraged to review third-party privacy policies independently.
Data Protection & Confidentiality
We are committed to keeping your personal information safe and confidential. Customer information is never sold, rented, or shared with unauthorized parties for marketing purposes.
Access to personal data is limited only to authorized personnel who require the information for order processing and customer service purposes.
Your Rights
Customers have the right to request access to the personal information we hold about them. You may also request corrections, updates, or deletion of your information whenever applicable.
If you no longer wish to receive promotional communications from us, you may opt out at any time by contacting our support team.
Children’s Privacy
Our website and products are not specifically directed toward children under the age of 13. We do not knowingly collect personal information from children.
If any such information is identified, appropriate steps will be taken to remove it promptly.
Policy Updates
X369 Creations reserves the right to modify or update this Privacy Policy at any time without prior notice. Any changes will be updated on this page.
We encourage users to review this Privacy Policy periodically to stay informed about how their information is protected.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us through our website or customer support channels.
