Return & Refund Policy
At X369 Creations, customer satisfaction is our priority. We take great care in creating and delivering high-quality handcrafted products including Incense & Dhoop Sticks, Lippan Art, Handmade Natural Soaps, and Luxury Designer Scented Candles. This Return & Refund Policy explains the conditions under which returns, replacements, and refunds may be accepted.
By placing an order through our website, you agree to the terms and conditions mentioned in this policy. We encourage customers to read this policy carefully before making a purchase.
Eligibility for Returns
We accept return requests only for products that are received in damaged, defective, or incorrect condition. Customers must notify us within 48 hours of receiving the order along with clear photographs or videos showing the issue.
Returned items must be unused, unopened, and in their original packaging with all tags, labels, and accessories intact. Products showing signs of use or damage caused after delivery may not qualify for return or refund.
Non-Returnable Products
Due to the handmade and personal-use nature of many of our products, certain items are not eligible for return or exchange unless damaged during transit.
This includes used incense sticks, opened soaps, burned candles, customized products, sale items, and products purchased during special promotional offers unless a manufacturing defect is identified.
Return Request Process
To initiate a return request, customers must contact our support team with their order details, invoice number, and proof of damage or incorrect delivery. Our team will review the request and provide further instructions if the return is approved.
Customers are advised not to return any product without receiving confirmation from our support team, as unauthorized returns may not be accepted.
Refund Policy
Once the returned product is received and inspected by our team, eligible refunds will be processed to the original payment method used during purchase.
Refund processing timelines may vary depending on the payment provider or banking institution. In most cases, approved refunds are processed within 7 to 10 business days after successful inspection.
Replacement Policy
In cases where products are received damaged or defective, customers may request a replacement instead of a refund, subject to product availability.
If the same item is unavailable, we may offer an alternative product of similar value or provide store credit at our discretion.
Cancellation Policy
Orders may be cancelled before they are processed or shipped. Once an order has been dispatched, cancellation requests may not be accepted.
Refunds for approved cancellations will be processed according to the original payment method within the applicable processing timeline.
Shipping Charges
Shipping charges paid during the original purchase are generally non-refundable unless the return is due to an error on our part such as incorrect or damaged product delivery.
In approved return cases, customers may be informed whether return shipping costs will be covered by X369 Creations or borne by the customer depending on the nature of the issue.
Handmade Product Variations
Since our products are handcrafted, minor variations in color, fragrance, texture, shape, or finish are natural and should not be considered defects. These unique characteristics are part of the beauty and originality of handmade creations.
Customers are encouraged to review product descriptions and images carefully before placing an order to understand the handcrafted nature of the items.
Policy Updates
X369 Creations reserves the right to modify or update this Return & Refund Policy at any time without prior notice. Changes made to this policy will become effective immediately upon posting on this page.
We recommend customers review this policy periodically to stay informed about our latest return and refund terms.
Contact Us
If you have any questions regarding returns, refunds, replacements, or cancellations, please contact our customer support team through our official communication channels.
